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Submitting Problem Reports

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Screen shot from Windows Start menuSubmitting Problem Reports

Bug report iconIf you can run ThumbsPlus, please use the Help - Submit Problem Report option within the program.

If you're unable to run ThumbsPlus at all, version 8 and later include a built-in bug report program (ThumbsBug) that you can run from the Windows Start Menu - All Programs
- ThumbsPlus
- Utilities
- ThumbsPlus
ver (Problem Report).

On Windows 8 and later, if you don't have a Windows Start menu, use the built-in search and type ThumbsPlus to locate the ThumbsPlus Problem Report program.

Also, if ThumbsPlus crashes, ThumbsBug will usually run automatically to submit a Crash Report. We do not responded personally to these. Instead they are aggregated automatically. If you need a response, pPlease change the subject line, removing the words Crash Report, and enter additional information in the details. You may also submit an additional problem report referencing the case number assigned to the crash.

Be sure that the return email address is valid, and that you've whitelisted cerious.com with any spam filters on your computer or through your ISP! We can't respond if your spam filter blocks our email.

At the top of the bug report program, you can use the Configure button to set your email program preference. If ThumbsBug cannot send the mail automatically, just attach the .7z file, which includes logs, preference settings, crash info, and in some cases a screen shot, to an email using your existing email program or web-based email. Send it to support@cerious.com. Be sure the subject line has ThumbsPlus in it.

For earlier versions of ThumbsPlus and Capsnapper, or If you prefer to send regular e-mail, please email support@cerious.com. Be sure to include the information so that we can respond, including name, e-mail address, operating system, product name and version, and a description of the problem. Be sure to put ThumbsPlus or Cerious in the subject line to make it easier for us to dig through the spam. You may attach screen shots or example files, depending on the mail size limits of your ISP.

It's easiest for us to help you if you have the latest release. The current ThumbsPlus release is 10 SP1 (build 4011).

Note: We have removed our previous web submittal forms because of an enormous amount of spam from robots.

 
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